Refund policy

100-day guarantee

Your bag should be one you love carrying. If it isn't, you have 100 days from delivery to send it back. Returns are free, wherever you are.

How it works

  1. Email support@acapulcosocialclub.com with your order number, and tell us if you'd like a refund or a different colour.
  2. We'll email you a free prepaid return label. If labels aren't available in your country, send the bag back by tracked post and we'll refund your postage cost (please keep the receipt).
  3. Send the bag to: Acapulco Social Club Returns, 241 Oxford Street, Bondi Junction NSW 2022, Australia.
  4. We refund you to your original payment method, including your original shipping cost, within 14 days of receiving the bag.

What we need

The bag must be unused and in its original condition, with its tags and packaging. Trying it on and looking inside is, of course, fine.

Faulty, damaged or wrong item?

Email us a photo within 100 days of delivery. We'll replace it or refund you in full, including shipping. You don't need to send it back.

Gifts

Bags bought as gifts can be returned by the person who received them, with the order number, for a refund to the original buyer or a different colour.

Your legal rights

This guarantee is on top of your rights under consumer law (for example, the Australian Consumer Law, the UK Consumer Rights Act and EU consumer law). It doesn't replace or limit them.